Common Policy - HealthKattaa

Welcome to Healthkattaa’s Privacy Policy

The creator of this Privacy Policy ensures a steady commitment to your privacy with regard to the protection of the invaluable information that you may share across this Platform. This Privacy Policy contains information about the Mobile Platform. All the definitions and interpretations are pari passu as per the Terms of Service, as uploaded on the Platform. HealthKattaa Services Private Limited is a Platform that provides healthcare industry service providers information to healthcare consumers, the delivery of healthcare services spanning multiple branches of medical sciences via our Platform, the facilitation of channels for health professionals to contribute and offer services through HSPL Platform, and active participation in and support of the healthcare sector.
To provide you with our uninterrupted use of the Platform, we may collect and, in some circumstances, disclose information about you with your permission. To ensure better protection of your privacy, we provide this notice explaining our information collection and disclosure policies and the choices you make about the way your information is collected and used.

Index:

1. Information We Collect
2. Our Use Of Your Information
3. How Information Is Collected
4. External Links on The Platform
5. Cookies
6. Google Analytics
7. Google Adsense
8. Your Rights
9. Compliances
10. Confidentiality
11. Other Information Collectors
12. Our Disclosure of Your Information
13. Accessing, Reviewing and Changing Your Profile
14. Security
15. Severability
16. Amendment
17. Consent Withdrawal, Data Download & Data Removal Requests
18. Contact Us

This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018, and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at “support@healthkatta.com”.

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADINGS USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISION OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATORS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

INFORMATION WE COLLECT

We are committed to respecting your online privacy. We further recognise your need for appropriate protection and management of any personal information (hereinafter referred to as “Personal Information”) you share with us. We may collect the following information:
Name: We require your name to personalize your experience and address you appropriately.
i. Contact Number: Your contact number is necessary for communication purposes and to provide updates regarding your subscriptions and services.
ii. Email Address: We collect your email address to send important notifications, updates, and promotional offers related to our services.
iii. Residential Address: Your residential address helps us verify your location and provide relevant information and services specific to your area.
iv. Address Proof: We may request address proof to ensure the accuracy and legitimacy of the information provided.
v. Photo ID: We require a valid photo identification document to verify your identity and ensure the security of our platform.
vi. Unit/Firm Registration Documents: For healthcare service providers, we collect unit/firm registration documents such as GST/PAN/Shop Act to verify their credentials and ensure compliance with regulatory requirements.
vii. Healthcare Practitioner's/Healthcare Service Providing Unit/Firm Registration Number and Document: This information is necessary to validate the authenticity and qualifications of healthcare practitioners and service providers.
viii. Healthcare Practitioner's Educational Details and Registration Information: We collect educational details and registration information of healthcare practitioners to showcase their expertise and credentials to our users.
ix. Photos of Unit/Firm/Facilities: Visual representation of healthcare units, firms, and facilities helps users make informed decisions and understand the quality of services offered.
x. We also collect and store personal information provided by you from time to time on the Platform.
xi. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient, and safe experience, and customized to your needs including:
i. to enable the provision of Services opted for by you;
ii. to enable the viewing of Content in your interest;
iii. to communicate the necessary account, Service and product-related information from time to time;
iv. to allow you to receive quality customer care services and data collection; and
v. to comply with Applicable Laws, rules, and regulations.

Where any Service requested by you involves a Third Party, such information as is reasonably necessary by the Company to carry out your Service request may be shared with such Third- Party. We also do use your contact information to send you offers based on your interests and prior activity and also to view the Content preferred by you. The Company may also use contact information internally to direct its efforts for Service improvement but shall delete all such information within 30 days from the day of withdrawal of your consent for the same through a “request for deletion” sent to support@healthkatta.com. If there are any discrepancies found contact - support@healthkatta.com

To the extent possible, we provide you with the option of not divulging any specific information you wish for us not to collect, store or use. You may also choose not to use a particular Service or feature on the platform and opt out of any non-essential communications from the Platform. Further, transacting over the internet has inherent risks, which you can only avoid following security practices yourself, such as not revealing account/login-related information to any other person and informing our customer care teams about any suspicious activity or where your account has/may have been compromised.

OUR USE OF YOUR INFORMATION

The information you provide shall be used to provide and improve the Service for you and all Users.
i. To provide you with Services on your request.
ii. For maintaining an internal record.
iii. To enhance the Services provided by the Company.
iv. For maintaining records under the legal and statutory provisions.
For more details about the nature of such communications, please refer to our Terms of Service. Further, your data and Sensitive Personal Data may be collected and stored by us for internal Records. We use your tracking information, such as IP addresses and or Device ID, to help identify you and gather broad demographic information and make further services available to you. We will not sell, license, or trade your personal information. We will not share your personal information with others unless they act under our instructions or we are required to do so as per the Applicable Law. Information collected via our server logs includes User’s IP addresses and the pages visited; this will be used to manage the web system and troubleshoot problems. We also use Third-Party analytics, tracking, optimization, and targeting tools to understand how Users engage with our Platform so that we can improve it and cater personalized Content/ads according to their preferences.

HOW INFORMATION IS COLLECTED

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. If the same is not identified to you, you have the right to request the Company to elucidate the purpose of the collection of said personal information, pending the fulfilment of which you shall not be mandated to disclose any information whatsoever. We will collect information solely to fulfil those purposes specified by us and to render the services opted by you, within the scope of the consent of the individual concerned or as required by Applicable Law. We will only retain personal information as long as necessary for the fulfilment of those purposes. We will collect personal information by lawful and fair means and with the knowledge and consent of the company/individual concerned. Shared information should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

EXTERNAL LINKS ON THE PLATFORM

The Platform may include advertisements, hyperlinks to other websites or resources. We have no control over any other website or resources or content available on this other website provided by companies or persons other than us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources and do not endorse any advertising, services/services, or other materials on or available from such websites or resources. You acknowledge and agree that we are not liable for any loss or damage which you may incur as a result of the availability of those external sites or resources or as a result of any reliance placed by you on the completeness, accuracy, or existence of any advertising, services or other materials on, or available from, such website. This external website and resource providers may have their privacy policies governing the collection, storage, retention, and disclosure of your Personal Information that you may be subject to. We recommend that you enter the website and review its privacy policy.

COOKIES

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device if you agree. By continuing to browse the Platform, you agree to our use of cookies. Cookies contain information that is transferred to your computer’s hard drive.
You can set your device settings to refuse all or some application cookies or to alert you when a Platform sets or access cookies. If you disable or refuse cookies, please note that some parts of this Platform may become inaccessible or not function properly. A list of the type of cookies we use is as follows:
i. Strictly necessary cookies: These are cookies that are required for the operation of our Mobile Application. They include, for example, cookies that enable you to log into secure areas of our Platform or make use of e-billing services.
ii. Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our Platform when they are using it. This helps us to improve the way our Platform works, for example, by ensuring that users are finding what they are looking for easily.
iii. Functionality cookies: These are used to recognize you when you return to our Mobile Application. This enables us to personalize our Content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
iv. Targeting cookies: These cookies record your visit to our Mobile Application, the pages you have visited and the links you have followed. We will use this information to make our Platform and the advertising displayed more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that Third Parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Mobile Application.

GOOGLE ANALYTICS

We use Google Analytics to help us to understand how you make use of our Content and work out how we can make things better. These cookies follow your progress through us, collecting anonymous data on where you have come from, which pages you visit, and how long you spend on the site. Google then stores this data to create reports. These cookies do not store your personal data.
The information generated by the cookie about your use of the Mobile Application, including your IP address, may be transmitted to and stored by Google on servers in the United States. Google may use this information for the purpose of evaluating your use of the Platform, compiling reports on Platform activity for us and providing other services relating to Platform activity and internet usage. Google may also transfer this information to Third Parties where required to do so by law or where such Third Parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this Platform, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The Google Website contain further information about Analytics and a copy of Google’s privacy policy pages.

GOOGLE ADSENSE

Google AdSense is a tool that allows Website publishers to deliver advertisements to site visitors in exchange for revenue calculated on a per-click or per-impression basis. To do this, Google uses cookies and tracking technology to deliver ads personalized to a Platform User/visitor. In this regard, the following terms are specified to the Users:
i. Third-Party vendors, including Google, use cookies to serve ads based on your prior visits to our Platform.
ii. Use of advertising cookies enables our partners and us to serve advertisements to you based on their visit to our Platform and/or other Platform on the Internet.
iii. You may opt-out of personalized advertising by visiting Ads Settings.
iv. All advertisements of third-Parties on our Platform are for informative purposes only
v. and neither the Platform nor the Company guarantees or bears liability for the authenticity of the advertisements.
vi. At no point will the Company permit its competitors to advertise on the Platform.
vii. You may visit the links in the advertisements at your own risk or choose not to accept the cookies permitting third parties to display their advertisements.

YOUR RIGHTS

Unless subject to an exemption, you have the following rights concerning your data:
i. the right to request a information of the data which we hold about you;
ii. the right to request any correction to any personal data if it is found to be inaccurate
iii. or out of date;
iv. the right to withdraw your consent to the processing at any time;
v. the right to object to the processing of Personal Information;
vi. the right to complain about a supervisory authority; and
vii. the right to obtain information on whether Personal Information are transferred to a third country or an international organization.
Where you hold an account with any of our Services, you are entitled to a copy of all the information which we hold concerning you or your Company. You are also entitled to request that we restrict how we use the data in your account when you log in.

COMPLIANCES

a. Indian Compliances

i. This legal agreement is an electronic record in terms of the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions about electronic records in various statutes as amended by the Indian Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
ii. This legal document is published in accordance with the provisions of Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Service and practices for access and usage of any functional Mobile Application.

b. GDPR Privacy Rights

The General Data Protection Regulation or GDPR gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help Users take advantage of those rights. As available, except as limited under applicable law, the rights afforded to individuals are:
i. Right of access- the right to be informed of, and request access to, the data we process about you;
ii. Right to rectification – the right to request that we amend or update your data where it is inaccurate or incomplete;
iii. Right to erasure- the right to request that we delete your data;
iv. Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your Personal Information;
v. Right to object – the right to object to us processing your Personal Information on grounds relating to your particular situation. Along with the right to object to your Personal Information being processed for direct marketing purposes;
vi. Right to data portability – the right to request a copy of your Personal Information in electronic format and the right to transmit that Personal Information for use in another part’s Service; and
vii. Right not to be subject to automated decision-making, the right to not be subject to a decision based solely on automated decision-making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

CONFIDENTIALITY

You further acknowledge that the Platform may contain information that is designated confidential by us and that you shall not disclose such information without our prior written consent. Your information is regarded as confidential and, therefore, will not be divulged to any Third-Party unless, if legally, required to do so to the appropriate authorities. We will not sell, share, or rent your Personal Information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of agreed Services, and you retain sole discretion to seek for discontinuation of such communications at any point in time.

OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Platform or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use Third-Party advertisers, they adhere to their privacy policies. Since we do not control the privacy policies of Third-Parties, you are subject to ask questions before you disclose your personal information to others.

OUR DISCLOSURE OF YOUR INFORMATION

We may host surveys for survey creators for our Platform who are the owners and Users of your survey responses. We do not own or sell your responses. Anything you expressly disclose in your responses will be disclosed to survey creators. Please contact the survey creator directly to understand better how they might share your survey responses. Information collected will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made thereunder or any other law for the time being in force.
Due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies, or Third- Parties. Therefore, although we use industry-standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will always remain private. We do, however, assure you that any disclosure of your personally identifiable information shall be personally intimated to you through an email sent to your provided email address. As a matter of policy, we do not sell or rent any personally identifiable information about you to any Third-Party. However, the following describes some of the ways that your personally identifiable information may be disclosed:
i. External Service Providers: There may be several services offered by external service providers that help you use our Platform. If you choose to use these optional services and in the course of doing so, disclose information to the external service providers and/or permit them to collect information about you, then their use of your information is governed by their privacy policy.
ii. Law and Order: We cooperate with law enforcement inquiries, as well as other third parties, to enforce laws, such as intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose you or us to legal liability.

ACCESSING, REVIEWING, AND CHANGING YOUR PROFILE

You can review and change the information you submitted except the location of subscription. An option for facilitating such change shall be present on the Mobile Application, and the User shall facilitate such change. If you change any information, we may or may not keep track of your old information. We will not retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems, and enforce our terms and conditions. Such prior information shall be removed entirely from our databases, including stored ‘backup’ systems. If you believe that any information, we are holding on to you is incorrect or incomplete or to remove your profile so that others cannot view it, the User needs to remediate and promptly correct any such incorrect information.

SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and the information that we have accessed. However, as effective as encryption technology is, no security system is impenetrable. Our Company cannot guarantee the security of our database, nor can we guarantee that the information you provide won’t be intercepted while being transmitted to the Company over the Internet.

SEVERABILITY

Each paragraph of this Privacy Policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall not affect the remaining paragraphs of this Privacy Policy.

AMENDMENT

Our Privacy Policy may change from time to time. The most current version of the policy will govern our use of your information and will always be on the Platform. Any amendments to this Policy shall be deemed as accepted by the User on their continued use of the Platform.

CONSENT WITHDRAWAL, DATA DOWNLOAD; DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our services at any time, please email to support@healthkattaa.com.

CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to support@healthkattaa.com

Welcome to Healthkattaa’s Terms of Service

We HealthKattaa Services Private Limited a Private Limited company duly incorporated under the Companies Act 2013, have the registered address at “ 203, N Wing, Sai Sharaddha, Gat 1314/1318, Haveli, Pimpri-Chinchwad, Pune (MS) India 411062” (hereinafter referred to as “Company”) and are operating business under the brand name “HealthKattaa” (hereinafter referred to as “Brand Name”). This Terms of Service (hereinafter referred to as “Terms of Service”) is our commitment towards your trust and we intend to facilitate Services (defined later) through our Platform. This Terms of Service lays down all the terms and conditions surrounding the usage of our Platform by You.

The act of using, registering, or perusing our Platform establishes a contractual agreement between the user and our organisation, as outlined in our Terms of Service and other pertinent policies associated with our Platform. This agreement serves all contractual, legal, and compliance purposes. The present Terms of Service hold legal validity and are regarded as an electronic record under the Information Technology Act, 2000 and its relevant regulations, as well as the revised provisions concerning electronic records in several statutes, as amended by the Information Technology Act, 2000. The computer system generates this electronic record, obviating the need for any physical or digital signatures.

1. Definition and Interpretation

1.1. Definition
1.1.1. Applicable Laws - pertains to all the legal provisions, regulations, statutes, ordinances, by-laws, and any subsequent amendments that are enforceable within the geographical boundaries of India.
1.1.2. Content- pertains to all the textual material, advertisements, graphics, User interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music, and artwork.
1.1.3. Third Parties- pertains to all legal entities, whether individual or corporate, that are associated with the Platform, with the exception of the Users and the Platform’s owners.
1.1.4. Services- pertains to all the provisions offered to the User through the Platform.
1.1.5. Platform- collectively refers to both the company's official website and its mobile application. The platform encompasses all features, functionalities, services, and content offered by the company through both the website and the mobile application.
1.1.6. Guest User- An individual who downloads or views the application without registering.
1.1.7. Registered User - An individual who has completed the registration process
1.1.8. Subscribed Service Receiver - Users from a patient perspective who are part of the "Family/Group" category.

1.2. Interpretation
1.2.1. Company – For the purposes of this Terms of Service, wherever the context so requires, “We”, “Our”, and “Us” shall mean and refer to the Company and its owned Platform.
1.2.2. User- For the purposes of this Terms of Service, wherever the context so requires, “You”, “Your”, “Yourself” and “User”, shall mean and refer to natural and legal individuals who shall be users of this Platform provided by Us and who is competent to enter into binding contracts, as per law.
1.2.3. The headings of each section in these Terms of Service are only for the purpose of organizing the various provisions under these Terms of Service in an orderly manner and shall not be used by you to interpret the provisions contained herein in a manner as may apply to you. Further, it is specifically agreed by you that the headings shall not have legal or contractual value on your usage of the Platform.
1.2.4. The Parties shall refer and mean the Company and User together, for the purpose of interpretation of terms of this Terms of Service.
1.2.5. The use of this Platform is solely governed by these Terms of Service, Privacy Policy, and any other relevant policies as updated on the Platform and any modifications or amendments made thereto by us from time to time, at our sole discretion. If you as a User continue to access and use this Platform, you are agreeing to comply with and be bound by the following Terms of Service, Privacy Policy, and any other applicable policies, thereof.
1.2.6. You expressly agree and acknowledge that these Terms of Service and Privacy Policy, and any other applicable policies, are co-terminus in nature and that the expiry/termination of either one will lead to the termination of the other.
1.2.7. You unequivocally agree that these Terms of Service, Privacy Policy, and any other applicable policies, constitute a legally binding agreement between us and that you shall be subject to the rules, guidelines, policies, terms, and conditions applicable to your use of the Platform, and that the same shall be deemed to be incorporated into these Terms of Service and shall be treated as part and parcel of the same. You acknowledge and agree that no signature or express act is required to make these Terms of Service and the Privacy Policy binding on you and that your act of visiting/browsing any part of the Platform constitutes your full and final acceptance of these Terms of Service, Privacy Policy, and any other applicable policies.
1.2.8. We reserve the sole and exclusive right to amend or modify these Terms of Service without any prior permission or intimation to you, and you expressly agree that any such amendments or modifications shall come into effect immediately. If you do not adhere to the changes, you must stop using the Platform at once. Your continued use of the Platform will signify your acceptance of the changed Terms of Service.

2. Platform Overview

The Platform’s objective is to establish a digital platform that facilitates the connection between individuals within the healthcare services industry. Our primary goals encompass the provision of high-quality health information to healthcare consumers, the delivery of healthcare services spanning multiple branches of medical sciences via our Platform, the facilitation of opportunities for health professionals to showcase their services through HSPL, and active participation in and support of the healthcare sector. Our objective is to establish a digital platform that facilitates the exchange of information among service providers, encompassing healthcare practitioners, facilities, and their voluntary services.

3. Services on the Platform

The Platform offers users access to a comprehensive database of healthcare service providers in the healthcare sector, the comprehensive database which is given by the registered / subscribed service providers as determined by HSPL. This includes clinics, hospitals, doctors, therapists, healthcare practitioners, paramedics centers, surgical stores, spectacles stores, healthcare institutions, healthcare organizations, healthcare information centers & healthcare items provider organization/ centers. Users have the ability to access and review specific information pertaining to services offered, healthcare item details, and the various offerings available within HSPL's "HealthKattaa Privilege Subscription." Registered users can subscribe to the "HealthKattaa Privilege Subscription" as part of the "Family/Group" category. This subscription provides supplementary advantages, such as exclusive service accessibility, and additional privileges offered by the service providers, as determined by HSPL. The Company at its own discretion and charges may convey information concerning any event organized by the service providers / HSPL associates, the entry/registration for which shall be a nominal fee which shall be disclosed/communicate by the Company through the Platform from time to time.

4. Compliance

This Terms of Service is made in accordance with the provisions of the Information and Technology Act, 2000 and the rules therein along with the amendment from time to time. This Terms of Service is published on the Platform in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of Information Technology Act, 2000 amended through Information Technology Amendment Act, 2008 that require publishing the Terms of Service and practices for access and usage of any functional Platform.

5. Registration

5.1. Guest Users may have limited access to data and content on the Platform. Registration is required to unlock the full features and benefits of the Platform.
5.2. The Users can register and become a Registered User (RGU) by providing the following information:
5.2.1. Name
5.2.2. Phone Number
5.2.3. Location
5.2.4. District
Upon successful registration, you will be granted a user account for the Platform.

6. Operations

6.1. The users on the Platform are provided with non-exclusive and limited privileges to access the HealthKattaa application and website. This access grants users the ability to retrieve data pertaining to healthcare service providers in the healthcare sector. These providers include clinics, hospitals, doctors, therapists, healthcare practitioners, paramedic centres, surgical stores, spectacles stores and healthcare items provider organization/ centres. The data is limited to those providers that have registered or subscribed to the HSPL Platform.
6.2. Users have the ability to utilise the platform in order to explore and access information about services and healthcare items that are provided by subscribed service providers in the healthcare sector. The user may also derive advantages from the features provided under HSPL's 'HealthKattaa Privilege Subscription.'
6.3. The users bear the responsibility for their utilization of the Platform, encompassing any undertaken actions, shared content, or engagements with fellow users. Users are required to comply with all relevant laws and regulations when utilizing the Platform.
6.4. HSPL aims to ensure continuous availability of the Platform without any interruptions. Nevertheless, there may be instances of temporary interruptions or planned maintenance that could lead to the non-availability of specific functionalities or the entire platform. HSPL will employ diligent measures to mitigate such disruptions and endeavour to provide prior notification whenever feasible.
6.5. The Company retains the prerogative to alter, suspend, or discontinue the Application or any of its components, including features and functionalities, without prior notification, at any given time.
6.6. In the circumstance of any alteration, cessation, or conclusion, the aforementioned Termination Clause shall persist in its applicability.
6.7. The HealthKattaa software and associated assessments are conducted exclusively in the English language.

7. Eligibility

7.1. You represent and warrant that you are competent and eligible to enter into legally binding agreements and of competent age and that you have the requisite authority to bind yourself/themselves to these Terms of Service as per the Applicable Law. However, if you are a minor using this Platform, you may do so with the consent of your legal guardian. All Acts of the minor shall be deemed to be considered as acts undertaken under the supervision of their legal guardian.
7.2. You further represent that you will comply with these Terms of Service and all applicable local, state, national, and international laws, rules, and regulations.
7.3. You shall not use the Platform if you are not competent to enter into a contract or are disqualified from doing so by any other Applicable Laws, rules, or regulations, currently in force.

8. Payment Gateway

CCAvenue / ICIC’s Orange Pro / Similar, Payment gateway have been used as the third-party payment gateway attached to this Platform. The Users shall be provided with payment-related information through the Platform. No payment-related information like, and not limited to, Credit Card numbers, Debit Card numbers, UPI IDs, or Bank Account Details stored or managed by the Platform and we do not hold any liability towards any liability arising herein.

9. Content

9.1. All the Content displayed on the Platform is subject to copyright and shall not be reused by You (or a Third-Party) without prior written consent from the Company and the copyright owner.
9.2. You are solely responsible for the integrity, authenticity, quality, and/or genuineness of the Content provided by you on the Platform and whilst feedback and comments by You can be made via the Platform, we bear no liability whatsoever for any feedback or comments made by the other Users or made in respect of any of the Content on the Platform. Further, the Company reserves its right to suspend the account of any User for an indefinite period to be decided at the discretion of the Company or to terminate the account of any User who is found to have created or shared or submitted any Content or part thereof that is found to be untrue/ inaccurate/ misleading/ offensive/ vulgar. You shall be solely responsible for making good any financial or legal losses incurred through the creation/ sharing/ submission of Content or part thereof that is deemed to be untrue/ inaccurate/ misleading/ offensive/ vulgar.
9.3. You have a personal, non-exclusive, non-transferable, revocable, limited privilege to access the Content on the Platform. You shall not copy, adapt, or modify any Content without written permission from the Company.

10. Indemnity

The User consents to indemnify while preserving Us, along with our directors, officers, employees, and agents (collectively referred to as "Parties"), from any losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) that may be asserted against or incurred by Us due to a breach or non-performance of any representation, warranty, covenant, or agreement made or obligation to be performed by the User according to these Terms of Service. Moreover, you consent to indemnify the Company from any allegations brought forth by any external party as a result of, or in relation to, the following:
10.1. The manner in which you utilise the Platform;
10.2. Your breach of the provisions outlined in these Terms of Service;
10.3. Your infringement upon the rights of other Parties, Users, and/or Third-Party entities;
10.4. Your purported inappropriate behavior in accordance with these Terms of Service; and
10.5. Your actions in relation to the Platform.
The User consents to provide complete cooperation in the process of indemnifying the Company, bearing the expenses themselves. It is also expected that you will refrain from reaching a settlement with any other party involved in the matter without obtaining prior consent from the Company.
The Company shall not be held responsible for compensating the User or any third party for any damages, including but not limited to loss of profits, data, or use, that may result from the use of the Platform's services or materials. This includes damages that may be considered special, incidental, indirect, consequential, or punitive, regardless of whether they were foreseeable or whether the User had been advised of the possibility of such damages. The company cannot be held liable based on any theory of liability, including breach of contract or warranty, negligence, or other tortuous action, or any other claim arising from the user's use of or access to the Platform’s services or materials.

11. Limitation of Liability

We shall not be deemed responsible for any possible damages, whether direct or indirect, that may arise from the use of the Platform’s services. Such damages may include any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, data, or other intangible losses, resulting from:
11.1. the ability or inability to use the Platform or services;
11.2. unauthorised access or alteration of user data;
11.3. the conduct or content of third parties on the Platform;
11.4. errors or omissions in the Platform’s content;
11.5. interruptions or cessation of transmission to or from the Platform;
11.6. transmission of harmful code such as bugs, viruses, Trojan horses, or other malware.
The limitation of liability is a legal provision that restricts the amount of damages that a party can be held liable for in the event of a breach of contract or other legal claims.
HealthKattaa Service Private Limited, along with its officers, directors, employees, or affiliates, cannot be held accountable for any damages, liabilities, costs, or losses that may arise from your utilisation of the HealthKattaa Platform or services. This liability exemption applies regardless of whether the damages are based on warranty, contract, tort, or any other legal theory, and even if you were informed of the potential for such damages.

12. Termination

12.1. Termination by User: A registered user can terminate their account at any time on his own by delete account option or by requesting to HSPL through email given in contact section. The account shall be suspended by HSPL and the access to the account shall be revoked.
12.2. Termination by the Company: The Company reserves the right to terminate or suspend your access to the Application, in whole or in part, without prior notice, for any reason including, but not limited to, violation of these terms and conditions or any applicable laws or regulations. In the event of termination by the Company, you will no longer have access to your account and any data associated with it.
12.3. Effect of Termination: Upon termination of your access to the Application, you agree to cease all use of the Application and any related services. The Company shall have no obligation to retain any of your data stored in the Application and may delete such data upon termination.
12.4. Reinstatement of Account: If your access to the Application has been terminated by either party, you may request reinstatement of your account by contacting the Company. The Company reserves the right to accept or reject such reinstatement request in its sole discretion.
The Company reserves the right to modify, suspend, or terminate the Application or any part thereof, including any features or functionalities, at any time without prior notice. In the event of such modification, suspension, or termination, this Termination Clause shall continue to apply.

13. Communication

By using this Platform and providing your identity and contact information to the Company through the Platform you agree and consent to receive e-mails or SMS from us and/or any of its representatives at any time.
You can report to “support@healthkattaa.com” if you find any discrepancy with regard to Platform or Content-related information and we will take necessary action after an investigation. The response with resolution (if any issues found) shall be dependent on the time is taken for investigation.
You expressly agree that notwithstanding anything contained hereinabove, it may be contacted by us relating to any services availed by you on the Platform or anything pursuant thereto and you agree to indemnify us from any harassment claims. It is expressly agreed to by us that any information shared by us shall be governed by the Privacy Policy.

14. User obligations and formal undertakings to conduct

You agree and acknowledge that you are a restricted user of this Platform and you:
14.1. agree to provide genuine credentials during the process whenever required on the Platform. You shall not use a fictitious identity. We are not liable if you have provided incorrect information;
14.2. agree that you are solely responsible for maintaining the confidentiality of your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason;
14.3. understand and acknowledge that the data submitted is manually entered into the database of the Platform. You also acknowledge the fact that data so entered into the database is for easy and ready reference for you, and to streamline the services through the Platform;
14.4. authorize the Platform to use, store, or otherwise process certain personal information and all published Content, responses, locations, User comments, reviews and ratings for personalization of service, marketing and promotional purposes, and for optimisation of User-related options and service;
14.5. understand and agree that, to the fullest extent permissible by law, the Platform or any of their affiliates or their respective officers, directors, employees, agents, licensors, representatives, operational service providers, advertisers or suppliers shall not be liable for any loss or damage, of any kind, direct or indirect, in connection with or arising from the use of the Platform or this Terms of Service, including, but not limited to compensatory, consequential, incidental, indirect, special or punitive damages;
14.6. are bound not to cut, copy, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information obtained from the Platform. Any such use/limited use of the Platform will only be allowed with the prior express written permission;
14.7. agree not to access (or attempt to access) the Platform and/or the materials or Service by any means other than through the interface provided by the Platform. The use of deep-link, robot, spider or other automatic devices, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or its Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, or to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform will lead to suspension or termination of your access to the Platform. We disclaim any liabilities arising concerning such offensive Content on the Platform.
You further undertake not to:
14.8. engage in any activity that interferes with or disrupts access to the Platform or the Services provided therein (or the servers and networks which are connected to the Platform);
14.9. impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation with a person or entity;
14.10. probe, scan, or test the vulnerability of the Platform or any network connected to the Platform, nor breach the security or authentication measures on the Platform or any network connected to the Platform. The User may not reverse look-up, trace, or seek to trace any information relating to any other User of, or visitor to the Platform, or any other viewer of the Platform, including any User account maintained on the Platform, not operated/managed by the User, or exploit the Platform or information made available or offered by or through the Platform, in any manner;
14.11. disrupt or interfere with the security of, or otherwise cause harm to the Platform, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Platform or any affiliated or linked Platform;
14.12. use the Platform or any material or Content therein for any purpose that is unlawful or prohibited by these Terms of Service, or to solicit the performance of any illegal activity or other activity which infringes the rights of this Platform or any other Third-Party(ies);
14.13. violate any code of conduct or guideline which may apply for or to any particular Service offered through the Platform;
14.14. violate any applicable laws, rules, or regulations currently in force within or outside India;
14.15. violate any portion of these Terms of Service or the Privacy Policy, including but not limited to any applicable additional terms and conditions of the Platform contained herein or elsewhere, whether made by amendment, modification or otherwise;
14.16. commit any act that causes the Company to lose (in whole or in part) the Services of its Internet Establishment ("ISP") or in any manner disrupts the Services of any other supplier/service provider of the Platform;
14.17. you hereby expressly authorize the Company to disclose any and all information relating to you in our possession to law enforcement or other government officials, as we may in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those involving personal injury and theft/infringement of intellectual property. You further understand that the Platform might be directed to disclose any information (including the identity of persons providing information or materials on the Platform) as necessary to satisfy any judicial order, Applicable Law, regulation or valid governmental request;
14.18. you agree to use the Services provided by the Company, our affiliates, consultants and contracted companies, for lawful purposes only;
14.19. you agree to provide authentic and true information. We reserve the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation such details are found to be false, not to be true (wholly or partly), we shall in our sole discretion reject the service order and debar you from using the Platform without prior intimation whatsoever;
14.20. you agree not to post any material on the Platform that is defamatory, offensive, obscene, indecent, abusive, or needlessly distressful, or advertise any goods or Products. More specifically, you agree not to host, display, upload, update, publish, modify, transmit, or in any manner share any information that:
14.20.1. belongs to another person and to which you have no right to;
14.20.2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
14.20.3. is in any way harmful to minors;
14.20.4. infringes any patent, trademark, copyright or other proprietary rights;
14.20.5. violates any Applicable Law for the time being in force;
14.20.6. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing;
14.20.7. abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others;
14.20.8. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
14.20.9. publish, post, disseminate, any grossly harmful information, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; and
14.20.10. threatens the unity, integrity, defense, security, or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

15. Suspension of User access and activity

Notwithstanding other legal remedies that may be available, we may in our sole discretion, your access and/or activity by immediately removing your access credentials either temporarily or indefinitely, or suspend/terminate your association with the Platform, and/or refusing to the usage of the Platform, without being required to provide you with notice or cause: 15.1. if you are in breach of any of these Terms of Service, Privacy Policy, or any other applicable policies;
15.2. if you have provided wrong, inaccurate, incomplete or incorrect information; and
15.3. if your actions may cause any harm, damage or loss to the other Users or the Company, at our sole discretion.

16. Intellectual Property Rights

Unless expressly agreed to in writing, nothing contained herein shall give you a right to use any of the trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports, and other distinctive brand features, save according to the provisions of these Terms of Service that shall be available on the Platform. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by either the Platform or such other Third-Party and other distinctive brand features of the Platform are the property of the Platform or the respective copyright or trademark owner. Furthermore, concerning the Platform, we shall be the exclusive owner of all the designs, graphics and the like, related to the Platform.
You shall not use any of the Intellectual Property displayed on the Platform in any manner that is likely to cause confusion among existing or prospective users of the Platform, or that in any manner disparages or discredits the Platform, to be determined in the sole discretion.
You are aware all Intellectual Property, including but not limited to copyrights, relating to said Products and Services resides with the owners, and that at no point does any such Intellectual Property stand transferred from the creators.
You are further aware that any reproduction or infringement of the Intellectual Property of the owners by you will result in legal action being initiated against you by the respective owners of the Intellectual Property so reproduced/infringed upon. It is agreed to by you that the Contents of this section shall survive even after the termination or expiry of these Terms of Service and/or Privacy Policy.

17. Disclaimer of Warranties and Liabilities

17.1. You further agree and undertake that you are accessing the Platform at your sole risk and that you are using the best and prudent judgment before availing of any features on the Platform or accessing/using any information displayed thereon.
17.2. You agree that any kind of information, resources, activities, or recommendations obtained/availed from the Platform, written or oral, will not create any warranty and we disclaim all liabilities resulting from these.
17.3. We do not guarantee that the features and content contained in the Platform will be uninterrupted or error-free, or that the Platform or its server will be free of viruses or other harmful components, and you hereby expressly accept any associated risks involved with your use of the Platform.
17.4. It is further agreed to by you that the contents of this section shall survive even after the termination or expiry of the Terms of Service and/or Privacy Policy.

18. FORCE MAJEURE

We will not be liable for damages for any delay or failure to perform our obligations hereunder if such delay or failure is due to cause beyond our control or without its fault or negligence, due to force majeure events including but not limited to acts of war, acts of God, earthquake, riot, fire, festive activities sabotage, labour shortage or dispute, internet interruption, technical failure, breakage of sea cable, hacking, piracy, cheating, illegal or unauthorized.

19. DISPUTE RESOLUTION AND JURISDICTION

In the event of any dispute arising out of or in connection with this Terms of Service, including any dispute relating to the validity of this Terms of Service, the Parties shall, at first instance, attempt to resolve the dispute by mediation administered by the Centre for Online Resolution of Disputes (“CORD”)(www.resolveoncord.com) and conducted in accordance with the CORD Rules of Mediation, by a sole mediator to be appointed by CORD. In the event the Parties are unable to resolve any such dispute through mediation within 45 days of the initiation of the dispute, subject to a contrary agreement between the Parties, the dispute shall be finally resolved by arbitration administered by CORD and conducted in accordance with the Rules of Arbitration of CORD, by a sole arbitrator to be appointed by CORD. The language of arbitration shall be English. The seat of arbitration shall be Pune, Maharashtra, India. You expressly agree that the Terms of Service, Privacy Policy and any other agreements entered into between the Parties are governed by the laws, rules, and regulations of India.

20. MISCELLANEOUS PROVISIONS

20.1. Entire Agreement: These Terms of Service, read with the Privacy Policy and Disclaimer form the complete and final contract between us with respect to the subject matter hereof and supersedes all other communications, representations, and agreements (whether oral, written, or otherwise) relating thereto.
20.2. Waiver: The failure at any time to require the performance of any provision of these Terms of Service shall in no manner affect our right at a later time to enforce the same. No waiver by us of any breach of these Terms of Service, whether by conduct or otherwise, in any one or more instances, shall be deemed to be or construed as a further or continuing waiver of any such breach, or a waiver of any other breach of these Terms of Service.
20.3. Severability: If any provision/clause of these Terms of Service is held to be invalid, illegal, or unenforceable by any court or authority of competent jurisdiction, the validity, legality, and enforceability of the remaining provisions/clauses of these Terms of Service shall in no way be affected or impaired thereby, and each such provision/clause of these Terms of Service shall be valid and enforceable to the fullest extent permitted by Applicable Law. In such case, these Terms of Service shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the original rights, intentions and commercial expectations of the Parties hereto, as expressed herein.
20.4. Contact Us: If you have any questions about these Terms of Service, the practices of the Platform, or your experience, you can contact us by emailing us at support@healthkattaa.com

Posted as of 25th March 2025
Last updated as of 25th March 2025.

Posted as of 27th July 2025
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Posted as of 25th March 2025 Last updated as of 25th March 2025.

Posted as of 27th July 2025 Last updated as of 25th March 2025.

Posted as of 25th March 2025
Last updated as of 25th March 2025.

Posted as of 27th July 2025
Last updated as of 25th March 2025.